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Distribution of medicines and medical devices.
Pharmaceutical production
Pharmaceutical production
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We build our operations based on the principles of sustainable development, social responsibility, and business ethics.
The corporate culture of MEDSERVICE PLUS is grounded in a commitment to high quality standards, respect for the interests of all stakeholders, and a long-term contribution to societal development.
That is why we integrate ESG principles into all key processes and regularly consult with experts and stakeholders to make informed and meaningful decisions.
The corporate culture of MEDSERVICE PLUS is grounded in a commitment to high quality standards, respect for the interests of all stakeholders, and a long-term contribution to societal development.
That is why we integrate ESG principles into all key processes and regularly consult with experts and stakeholders to make informed and meaningful decisions.
SUSTAINABLE DEVELOPMENT AT MSP
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT
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What sustainable development means for MEDSERVICE PLUS
We implement our ESG strategy guided by three interrelated priorities:
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E – The environmental aspect is an important part of MEDSERVICE PLUS's operations. The company strives to proactively manage its environmental impact, thereby reducing potential risks, using resources efficiently, and complying with environmental regulations.
To manage environmental impact, in May 2025 MEDSERVICE PLUS developed a Low-Carbon Development Program (LCDP), which defines key areas for reducing greenhouse gas emissions, improving energy efficiency, and integrating environmentally sustainable solutions into operations.
To manage environmental impact, in May 2025 MEDSERVICE PLUS developed a Low-Carbon Development Program (LCDP), which defines key areas for reducing greenhouse gas emissions, improving energy efficiency, and integrating environmentally sustainable solutions into operations.
S – Human capital is a key factor of sustainability and competitiveness for MEDSERVICE PLUS. The company unites over 1,400 employees working in the head office and an extensive regional network.
In 2025, the company approved a Human Rights Policy as well as a Community Engagement and Corporate Social Responsibility Policy (CSR).
In 2025, the company approved a Human Rights Policy as well as a Community Engagement and Corporate Social Responsibility Policy (CSR).
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G – MEDSERVICE PLUS conducts its operations in strict accordance with the laws of the Republic of Kazakhstan, the Charter, the Corporate Governance Code, generally accepted business ethics, and contractual obligations.
Corporate governance in the company is based on the principles of fairness, integrity, accountability, transparency, respect for employee dignity, professionalism, and competence.
The company adheres to a zero-tolerance policy on discrimination, violence, coercion, and corruption.
Corporate governance in the company is based on the principles of fairness, integrity, accountability, transparency, respect for employee dignity, professionalism, and competence.
The company adheres to a zero-tolerance policy on discrimination, violence, coercion, and corruption.
Kazakh pharmaceutical company Medservice Plus is proud to present its first Sustainability Report for 2024.
This document outlines the key environmental, social, and governance (ESG) aspects of our operations, reaffirming our commitment to sustainable and responsible business practices.
The report places particular emphasis on the launch of large-scale ESG initiatives. These projects are aimed at implementing advanced sustainability standards and enhancing environmental and social responsibility within Kazakhstan’s pharmaceutical sector.
It highlights our transparency and our ambition to set new benchmarks for the industry, including best practices in sustainability reporting, innovative approaches to localization, and responsible resource management.
This document outlines the key environmental, social, and governance (ESG) aspects of our operations, reaffirming our commitment to sustainable and responsible business practices.
The report places particular emphasis on the launch of large-scale ESG initiatives. These projects are aimed at implementing advanced sustainability standards and enhancing environmental and social responsibility within Kazakhstan’s pharmaceutical sector.
It highlights our transparency and our ambition to set new benchmarks for the industry, including best practices in sustainability reporting, innovative approaches to localization, and responsible resource management.
UN Global Compact
On March 16, 2025, the Kazakh Pharmaceutical Company "MEDSERVICE PLUS" LLP joined the UN Global Compact corporate responsibility initiative and its principles on human rights, labor, the environment, and anti-corruption.
The UN Global Compact is the world’s largest international initiative uniting organizations globally to promote principles in human rights, labor relations, environmental protection, and anti-corruption. It measures participants' progress in implementing the 10 UNGC Principles and the Sustainable Development Goals (SDGs) through an annual Communication on Progress (CoP).
MEDSERVICE PLUS, as a leading pharmaceutical distributor in Asia, shares the values of the initiative. Joining the UN Global Compact is an important step and a statement by MEDSERVICE PLUS to all stakeholders and the broader public about integrating the UNGC principles into the company's strategy, culture, and daily operations.
The UN Global Compact is the world’s largest international initiative uniting organizations globally to promote principles in human rights, labor relations, environmental protection, and anti-corruption. It measures participants' progress in implementing the 10 UNGC Principles and the Sustainable Development Goals (SDGs) through an annual Communication on Progress (CoP).
MEDSERVICE PLUS, as a leading pharmaceutical distributor in Asia, shares the values of the initiative. Joining the UN Global Compact is an important step and a statement by MEDSERVICE PLUS to all stakeholders and the broader public about integrating the UNGC principles into the company's strategy, culture, and daily operations.
MEDSERVICE PLUS’s commitment to the 10 UNGC Principles
Human Rights
Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights.
Principle 2: Make sure that they are not complicit in human rights abuses.
Labour
Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining.
Principle 4: The elimination of all forms of forced and compulsory labour.
Principle 5: The effective abolition of child labour.
Principle 6: The elimination of discrimination in respect of employment and occupation.
Environment
Principle 7: Businesses should support a precautionary approach to environmental challenges.
Principle 8: Undertake initiatives to promote greater environmental responsibility.
Principle 9: Encourage the development and diffusion of environmentally friendly technologies.
Anti-Corruption
Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.
Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights.
Principle 2: Make sure that they are not complicit in human rights abuses.
Labour
Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining.
Principle 4: The elimination of all forms of forced and compulsory labour.
Principle 5: The effective abolition of child labour.
Principle 6: The elimination of discrimination in respect of employment and occupation.
Environment
Principle 7: Businesses should support a precautionary approach to environmental challenges.
Principle 8: Undertake initiatives to promote greater environmental responsibility.
Principle 9: Encourage the development and diffusion of environmentally friendly technologies.
Anti-Corruption
Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.
UN SUSTAINABLE DEVELOPMENT GOALS (SDGs)
In 2024, MEDSERVICE PLUS conducted a comprehensive assessment to identify its contribution to the UN Sustainable Development Goals (SDGs) through 2030, demonstrating its commitment to international sustainability principles.
As a result of aligning its activities with the UN Agenda, MEDSERVICE PLUS identified 7 most relevant Sustainable Development Goals for its distribution and pharmaceutical business.
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Low-Carbon Development Program
Our Low-Carbon Development Program through 2028 sets out the strategic actions of Medservice Plus LLP to reduce the company’s carbon footprint across the entire value chain — from distribution and logistics to manufacturing processes.
The document affirms our alignment with the Sustainable Development Goals and outlines key measures to accelerate the transition to environmentally safe technologies. These include improving energy efficiency, adopting digital solutions, and optimizing transport flows.
This program is designed to foster a balance between economic growth and environmental protection, shaping a responsible business model for the benefit of future generations.
The document affirms our alignment with the Sustainable Development Goals and outlines key measures to accelerate the transition to environmentally safe technologies. These include improving energy efficiency, adopting digital solutions, and optimizing transport flows.
This program is designed to foster a balance between economic growth and environmental protection, shaping a responsible business model for the benefit of future generations.
The role of leadership and governance structure at MEDSERVICE PLUS in sustainability matters
Sustainability is an integral part of our strategy and operational model. We view sustainability as a long-term commitment to society, partners, and all stakeholders. Our approach is based on a deep understanding of external expectations and challenges — from global climate risks to changes in distribution practices.
The interaction between the Supervisory Board and the Management Board ensures a balance between strategic oversight and operational management, necessary for the sustainable economic development of KPC “MEDSERVICE PLUS” LLP.
Strategic oversight of sustainability and ESG matters is carried out by independent director and member of the Supervisory Board, Shukran Alakbarov (MBA, CMA), who has experience in successfully integrating sustainability and ESG into the operations of leading companies.
Internal coordination and governance of sustainability issues are led by Deputy Chairman of the Management Board, Yuriy Kan (CIA, CMA), who has a high level of expertise and many years of practical experience in various fields.
The organizational structure of MSP includes a Sustainability and ESG unit, which reports directly to the Deputy Chairman of the Management Board and is accountable to the Supervisory Board.
EVENTS IN THE FRAMEWORK OF THE ESG AGENDA
Human rights policy
Community Engagement Policy and CSR
Customer Health and Safety Policy
Water Resources Protection Policy
ESG Transparency and Reporting Policy
Policy to reduce atmospheric pollution
Carbon reduction policy
Labor Rights and Working Conditions Policy
Waste management and recycling policy
Sustainable Procurement Policy
Environmental impact policy for products and production
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